FAQ

1. how can I contact customer service?
You can contact our customer service by email at Info@zalifashion.com We aim to respond within 24 hours on working days.

2. how long is your delivery time?
Our delivery time is usually 5/10 days. Once your order has been shipped, you will receive an email with tracking information.

3. what are the shipping costs?
We offer free shipping on all orders, regardless of the size of the order.

4. how can I return an item?
To return an item, send an email to Info@zalifashion.com with your order number and the products you wish to return. We will then let you know where to send the package.

5. can I exchange an item?
If you wish to exchange an item for a different size or color, please return the original item and place a new order on our website.

6. how can I track my order?
Once your order has been dispatched, you will receive an email with tracking information so that you can follow the progress of your parcel to your door.

7. which payment methods do you accept?
We accept most credit cards (Visa, MasterCard, American Express) and PayPal.

8. do you deliver internationally?
We mainly deliver within 5/10 days. For international deliveries, please contact our customer service for more information.